Terms of Service

ELO is a pickleball app that lets players create and join matches, submit results, track ELO ratings, compete on court and club leaderboards, follow courts, join clubs, chat with players and communities, interact with match activity, and report issues or abusive behavior.

ELO is not a professional sports league, governing body, tournament organizer, referee service, emergency service, or official rating authority. ELO ratings, Sportsmanship Scores, leaderboards, stats, court information, club information, and other app features are provided for community, recreational, and informational purposes.

You must be at least 13 years old to use ELO.

If you are under the age of majority where you live, you may use ELO only with permission from a parent or legal guardian.

By using ELO, you represent that you are allowed to use the app and that your use of ELO does not violate any law or agreement that applies to you.

You are responsible for your account and for all activity that happens through your account.

You agree to:

• Provide accurate account and profile information
• Keep your sign-in credentials secure
• Not share your account with others
• Not impersonate another person
• Not use another person's account
• Not create accounts to evade restrictions, suspensions, blocks, bans, or moderation actions
• Notify us if you believe your account has been accessed without permission

ELO may suspend, restrict, or terminate accounts that violate these Terms or create safety, integrity, legal, abuse, or operational risks.

ELO may allow users to choose profile visibility settings, including public, followers-only or friend-only, and private visibility.

You are responsible for the profile information and content you provide. Depending on your settings and the features you use, parts of your profile, activity, matches, stats, photos, follow relationships, club activity, court activity, or other information may be visible to other users.

Privacy settings may limit visibility of certain profile and activity information, but they may not hide all information in all contexts. Information may remain visible, stored, or processed where needed for matches, results, disputes, clubs, courts, leaderboards, reports, moderation, notifications, safety, app integrity, or legal compliance.

Blocking another user may limit profile access, messaging, search visibility, chats, and social interactions between you and that user. Blocking may not remove all prior content or activity, especially where information is needed for match history, disputes, reports, moderation, safety, or legal reasons.

ELO allows users to create, join, and track pickleball matches.

You agree to submit match information and results honestly and accurately.

You may not:

• Submit false match results
• Submit results for matches that did not happen
• Create fake matches
• Duplicate matches to affect ratings, stats, leaderboards, or activity
• Manipulate match outcomes
• Stage matches for rating or leaderboard manipulation
• Coordinate with others to inflate, reduce, or manipulate ratings
• Intentionally lose or misreport matches to affect ratings or leaderboards
• Abuse QR codes, join links, teammate flows, location features, or match flows
• Use another person's account to join or submit results
• Interfere with another user's ability to submit, confirm, dispute, or correct a match result
• Pressure, threaten, bribe, harass, or retaliate against another user over match results, disputes, ratings, or leaderboards

ELO may process match results, disputes, ratings, Sportsmanship Scores, stats, leaderboards, and activity based on information submitted by users and collected through the app.

ELO may use automated and manual methods to detect, investigate, and respond to suspected cheating, manipulation, abuse, or integrity violations. This may include reviewing match activity, result submissions, disputes, QR or join-flow activity, location or court information, rating patterns, reports, account activity, and other app data.

ELO may remove, cancel, adjust, restrict, or review matches or results if we believe they are false, abusive, manipulated, disputed, unsafe, or harmful to the integrity of the app. ELO may also restrict features, suspend accounts, terminate accounts, or take other action against users who cheat, manipulate the app, submit false information, or abuse match flows.

ELO uses an ELO rating system.

Ranked matches affect ELO ratings. Casual matches do not affect ELO ratings.

ELO does not use score-based stats.

ELO ratings, Sportsmanship Scores, leaderboards, rankings, stats, and activity summaries are app features. They may not always be complete, accurate, current, or free from errors.

Sportsmanship Scores may reflect confirmation behavior, disputes, or other integrity-related activity. ELO may update how Sportsmanship Scores are calculated, displayed, or used.

You may not manipulate or attempt to manipulate ELO ratings, Sportsmanship Scores, leaderboards, match history, stats, or any other app feature.

ELO may allow users to dispute match results or change submissions in supported flows.

You agree to use the dispute process honestly and in good faith.

You may not:

• File false disputes
• Abuse the dispute system
• Pressure another user to submit or change a result falsely
• Retaliate against a user for disputing a result
• Use disputes to harass, threaten, punish, or manipulate another user
• Coordinate disputes to manipulate ratings, Sportsmanship Scores, stats, or leaderboards

ELO may use submitted results, dispute activity, Sportsmanship Score information, reports, location information, account activity, and other app data to review or respond to issues.

ELO is not required to resolve every dispute or make a final determination about real-world events.

ELO includes court and club features. Users may follow courts, join clubs, participate in club or court activity, chat with communities, and compete on court or club leaderboards.

Court and club information may be based on user submissions, public information, location data, match activity, admin review, or third-party data. ELO does not guarantee that court names, locations, photos, availability, conditions, or other court information are accurate or complete.

Club owners and admins may have tools to manage club membership, requests, invites, roles, announcements, and other club features. Club owners and admins must use those tools responsibly and may not abuse, harass, exclude unlawfully, impersonate, mislead, or misuse member information.

You may not manipulate court or club leaderboards, create fake court or club activity, submit false court information, create fake clubs or courts, abuse club roles, misuse admin tools, or coordinate with others to manipulate court or club rankings.

ELO may remove, restrict, rename, merge, review, or disable courts, clubs, announcements, images, chats, leaderboards, or other community features where needed for safety, accuracy, moderation, app integrity, or legal reasons.

ELO may let users submit, send, post, upload, or share content, including messages, court chats, club chats, comments, announcements, activity posts, game alerts, profile photos, match photos, club images, reports, and other content.

You keep ownership of content you create, but you give ELO permission to use, host, store, display, reproduce, modify, distribute, and process that content as needed to operate, protect, promote, and improve ELO.

You are responsible for your content and for the consequences of posting or sending it.

You agree not to submit content that:

• Harasses, bullies, threatens, or abuses others
• Promotes hate, discrimination, or violence
• Is sexually explicit or inappropriate
• Exploits or endangers minors
• Encourages self-harm or dangerous behavior
• Is false, misleading, fraudulent, or impersonates someone else
• Is spam, advertising, solicitation, or unwanted promotion
• Violates someone's privacy or intellectual property rights
• Contains illegal, restricted, or harmful material
• Contains malware, harmful code, or unauthorized automated tools
• Interferes with ELO's safety, integrity, or operation

ELO may remove or restrict content at any time if we believe it violates these Terms, creates risk, or harms the app or community.

ELO includes tools to report users, content, messages, comments, courts, clubs, images, announcements, and other issues. ELO may also allow users to block other users.

You agree to use reporting and blocking tools honestly and responsibly.

You may not:

• Submit false reports
• Abuse the reporting system
• Use reports to harass another user
• Coordinate false reports against another user
• Retaliate against a user for reporting content or behavior
• Attempt to evade blocks or restrictions

ELO may review reports, content, account activity, messages, match activity, location or court activity, and related context when needed to enforce these Terms, respond to safety concerns, investigate abuse, protect users, or comply with legal obligations.

ELO may remove content, restrict features, limit visibility, block interactions, suspend accounts, terminate accounts, or take other action at our discretion.

ELO may use automated and manual methods to detect, investigate, and respond to suspected cheating, manipulation, abuse, suspicious activity, or violations of these Terms.

This may include reviewing match activity, result submissions, disputes, QR code and join-flow activity, account activity, rating patterns, Sportsmanship Score activity, court and location information, leaderboard activity, club activity, reports from users, messages or content involved in reports, and other app data.

Examples of cheating, manipulation, or integrity violations include:

• Creating fake matches
• Submitting false match results
• Submitting results for matches that did not happen
• Using another person's account
• Creating duplicate or coordinated accounts
• Coordinating with others to inflate or reduce ELO ratings
• Manipulating Sportsmanship Scores
• Manipulating court or club leaderboards
• Intentionally losing, staging, duplicating, or misreporting matches
• Abusing QR codes, join links, teammate flows, result submission, dispute flows, or location features
• Creating fake activity, fake reports, fake clubs, fake courts, or fake court activity
• Using bots, scripts, automation, or unauthorized tools to manipulate ELO
• Evading bans, suspensions, blocks, or other restrictions

If ELO believes that a user has cheated, manipulated the app, abused another user, submitted false information, attempted to evade restrictions, or harmed the integrity or safety of the community, ELO may take action.

This can include:

• Removing content
• Canceling, removing, or adjusting matches
• Removing or adjusting leaderboard activity
• Limiting features
• Restricting visibility
• Blocking interactions
• Suspending accounts
• Terminating accounts
• Blocking access to ELO
• Taking other action we believe is appropriate

ELO is not required to disclose every method it uses to detect cheating, abuse, manipulation, or suspicious activity.

Pickleball and meeting other users involve real-world risks.

You are responsible for your own safety when playing pickleball, meeting other users, visiting courts, joining matches, participating in clubs, or attending any real-world activity connected to ELO.

ELO does not supervise matches, verify every user, inspect courts, provide medical advice, guarantee court safety, guarantee user behavior, or control real-world conditions.

You agree to use good judgment, follow applicable laws and court rules, respect other players, and stop playing if conditions are unsafe.

ELO is not responsible for injuries, accidents, property damage, disputes, conflicts, unsafe courts, unavailable courts, weather conditions, or the actions of users or third parties.

You may not:

• Break any law or regulation
• Harass, threaten, bully, stalk, or abuse others
• Impersonate another person or organization
• Submit false, misleading, or fraudulent information
• Submit false match results
• Submit results for matches that did not happen
• Create fake matches, fake accounts, fake clubs, fake courts, fake reports, or fake activity
• Use another person's account to join matches, submit results, message users, or interact with ELO
• Coordinate with other users to inflate, reduce, or manipulate ELO ratings, Sportsmanship Scores, leaderboards, match history, or stats
• Intentionally lose, misreport, stage, duplicate, or manipulate matches to affect ratings or leaderboards
• Abuse QR codes, join links, teammate flows, location features, court detection, result submission, dispute flows, or confirmation flows
• Interfere with another user's ability to submit, confirm, dispute, or correct a match result
• Submit false disputes or false reports
• Pressure, threaten, bribe, harass, or retaliate against users over match results, disputes, ratings, reports, or moderation actions
• Manipulate court or club leaderboards
• Scrape, copy, harvest, or misuse user data
• Access another user's account or attempt to bypass account protections
• Reverse engineer, disrupt, attack, overload, or interfere with ELO
• Upload malware, harmful code, or unauthorized automated tools
• Use bots, scripts, automation, or other tools to create fake activity or manipulate app features
• Use ELO for spam, advertising, solicitation, or commercial activity without permission
• Violate another person's privacy, publicity, intellectual property, or other rights
• Evade bans, suspensions, blocks, or other restrictions

ELO, including our app, design, software, branding, logos, features, and content created by ELO, is owned by ELO App LLC or its licensors and is protected by law.

You may not copy, modify, distribute, sell, lease, reverse engineer, or misuse ELO or any part of the service except as allowed by these Terms or with our written permission.

You may use ELO only for personal, lawful, non-commercial use unless we give you written permission otherwise.

If you send us ideas, suggestions, bug reports, or feedback, you allow ELO to use them without restriction or compensation to you. This helps us improve the app.

ELO may rely on third-party services for hosting, authentication, maps, storage, infrastructure, and other app functions.

Your use of third-party services may be subject to their own terms and privacy policies. ELO is not responsible for third-party services that we do not control.

We may modify, suspend, remove, or discontinue any part of ELO at any time. This includes features, ratings, Sportsmanship Scores, leaderboards, courts, clubs, messages, notifications, or other app functionality.

We may also update how ratings, Sportsmanship Scores, stats, leaderboards, court features, club features, or other app features are calculated, displayed, or used.

We may suspend, restrict, or terminate your account or access to ELO if we believe you violated these Terms, created risk, harmed another user, abused the app, manipulated app features, violated the law, or created legal, safety, integrity, or operational concerns.

You may stop using ELO at any time. You may request account deletion through the app or by contacting us.

Certain information may be retained after account deletion or termination where needed for match history, rating integrity, dispute resolution, safety, moderation, legal compliance, fraud prevention, or legitimate business purposes.

ELO is provided “as is” and “as available.”

We do not guarantee that ELO will be uninterrupted, secure, error-free, accurate, complete, or available at all times.

We do not guarantee the accuracy of ELO ratings, Sportsmanship Scores, leaderboards, stats, court information, club information, match information, location information, user information, or any other content.

You use ELO at your own risk.

To the fullest extent permitted by law, ELO App LLC and its owners, employees, contractors, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, injuries, disputes, property damage, or other losses related to your use of ELO.

To the fullest extent permitted by law, ELO's total liability for any claim related to ELO will be limited to the greater of: (a) the amount you paid to ELO in the 12 months before the claim, or (b) $100.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

You agree to defend, indemnify, and hold harmless ELO App LLC and its owners, employees, contractors, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use of ELO
• Your content
• Your match activity or real-world conduct
• Your violation of these Terms
• Your violation of another person's rights
• Your violation of law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

We may update these Terms from time to time. If we make material changes, we may notify users through the app, website, email, or another reasonable method.

The updated Terms will be effective when posted unless stated otherwise.

Your continued use of ELO after updated Terms become effective means you accept the updated Terms.

For questions about these Terms or general support: help@elopickleball.com

For privacy questions: privacy@elopickleball.com